Byron Bay Plumber is an enquiry and referral website operated by Yes Right Pty Ltd, ABN 91 664 546 061. You describe a plumbing, drainage or gas job at a property in Byron Bay or a nearby town, and the details are passed to an independent local plumbing business that can assess it. That business quotes the job, agrees the terms with you and carries out the work.

This website is not a plumbing business. It holds no plumbing, drainage or gasfitting licence, employs no plumbers and has no depot or workshop in the Shire. It does not publish customer reviews, star ratings or photos of finished jobs, because no job is done by this site. Any picture on these pages shows the kind of work being discussed, not work arranged through an enquiry.

What happens after you send an enquiry?

You fill in the quote request form with your name, contact details, suburb and a description of the problem.
The enquiry is read and passed to one independent plumbing business that services your area and does that type of work.
That business contacts you directly. It may ask for photos, a model number or a site visit before it will give a price.
If it can help, it gives you its own quote. You decide whether to accept it.

Sending the form does not book an appointment, hold a time slot or create a contract. Whether a provider is available, how soon it can attend and whether it takes the job are all decided by that provider. If nobody suitable can take the enquiry, you may not hear back from a provider at all, so do not rely on this form for a gas leak, sewage overflow or anything else that cannot wait. For a gas leak, leave the building and follow the safety steps on the NSW Government gasfitter page.

The provider that takes the enquiry may pay Yes Right Pty Ltd a referral fee. That fee is a matter between the provider and the site operator and is not added to your enquiry by this website.

Who is responsible for the plumbing work?

Once a provider contacts you, the quote, the booking, the price, payment terms, any warranty and the quality of the work are between you and that provider. Ask for the scope, exclusions and price in writing before work starts, and ask how any extra work found on the day will be priced and agreed.

At the end of plumbing and drainage work in NSW, the licensed plumber completes a Certificate of Compliance and gives you a copy. Where the work is the kind the local plumbing regulator inspects, the plumber also lodges a Notice of Work before starting. In Byron Shire and Ballina Shire the council performs that local regulator role. Gas work ends with a certificate from the licensed gasfitter. Keep these documents with your property records, since a buyer, insurer or holiday-let manager may ask for them later.

How do I check a plumber’s licence in NSW?

Plumbing, drainage and gasfitting are specialist work in NSW, so a licence is needed whatever the job is worth. Before you agree to anything:

Ask for the licence number and the full name or company name that holds it.
Search that number on Verify NSW, contractor and tradespeople register. It shows the licence class, the current status, the expiry date and any conditions.
Check that the class covers your job. Gas work on a hot water unit or cooktop needs gasfitting on the licence, and work on the sewer line or a septic connection needs drainage.
Read the NSW Government guide to checking a tradesperson, which explains what the register shows and lists other checks worth doing.

If your property is on a septic tank or treatment system, Byron Shire Council keeps a voluntary list of people it accepts as suitably qualified to design or service those systems. Ask a provider whether they are on it if that work is part of your job.

Where does this service take enquiries from?

Enquiries are accepted from Byron Bay and the surrounding towns in Byron Shire and the northern part of Ballina Shire. The list of plumbing services explains which jobs you can enquire about and what to include so a provider can respond properly. Coverage in any particular street depends on the provider who considers your enquiry, not on this site.

Your details

Your name, contact details and job description are used to pass your enquiry to a provider and for nothing else. The privacy policy sets out who handles the information, how long it is kept and how to ask for it to be removed. Questions about an enquiry you have already sent can go through the same form, marked as a follow-up.

Next step

If you have a plumbing problem now, send your plumbing enquiry with your suburb, whether the property is on town sewer or a septic system, what you have noticed and when it started. A photo of the fault or the label on the hot water unit helps the provider give you an accurate answer, and you can return to the home page at any time to read more about each type of job.

Send a job enquiry